FAQs
FREQUENTLY ASKED QUESTIONS
Bellow are some of your questions and queries answered and if you have any more, please don’t hesitate to call us on 0208 331 6886
There is plenty of parking in the surrounding residential roads. On Southwood Road resident only parking bays are only valid until 11am Monday to Fridays and completely exempt on weekends. On the adjacent red route boxes outside the store parking is available from 10am to 4pm Monday to Saturday.
We recommend you order your gown at least 6-9months before the big day.
Delivery is dependent on each designer, season and collection. Please remember gowns do get discontinued, so if its “The One” place your order to avoid disappointment!
Please don’t worry, we will contact the designer and make it happen whenever possible. If not, we always hold an amazing collection of gowns that can be purchased without ordering. With an in–house alteration studio, your gown will be perfect and ready on time for you special day.
Our stylists recommend 2-3 of your closest family and friends. A large entourage, with many opinions is stressful for the bride. We understand the excitement but your experience needs to be enjoyable and about YOU.
Our experience is that your gown will find you and make you feel amazing and emotional, and believe the only opinion that truly counts is YOURS.
Whether it is adding sparkle, customising straps or couturing your gown, our in-house alteration team will take care of your every need and ensure your gown is fit to perfection. Prior to buying, our stylists will provide you with guideline of cost of possible alterations.
On your appointment our stylists will select all the matching accessories for your chosen gown. Brides do have a choice to book a further accessory appointment after purchasing their dream dress.
Yes, for our brides getting married abroad we offer a cabin size travel box approved by major airlines, to ensure the safety and protection of your gown throughout your journey. All gowns will be packed by us in acid free tissue to ensure its safe arrival at your destination.
Yes we do, please return your gown after you wedding and we will arrange to have it cleaned and boxed in order to preserve.
